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What You Need to Know Before You Play

Access to livewetten is governed by state law — availability depends entirely on where you are and what your state permits for online sports betting and casino play.

State-dependent accessAccount holder rightsUS-applicable policyPayPal, Venmo, Play+ contextContact path included
livewetten What You Need to Know Before You Play
HOW WE HANDLE DATA

Account Security, Data and Your Rights

We collect only what we need to run your account and verify identity — name, address, date of birth, and payment method details tied to PayPal, Venmo, or Play+. We do not sell that data to third-party marketing networks. Session data and cookies are used to keep your mobile login persistent across devices so you are not re-prompted every time you switch from the app to a browser tab.

Data Retention

Account records are kept for the period required by applicable state law. Once that window closes and your account is inactive, you may request deletion through the Privacy path in settings.

Cookie Policy

We use session cookies to maintain your logged-in state on mobile and desktop. Analytics cookies are optional; you can manage them under Account — Privacy — Cookie Preferences.

Account Security

Login is protected by password plus a one-time code sent to your registered phone. If you lose access to that number, contact support before attempting multiple failed logins to avoid an account lock.

Right to Access

You can request a copy of the personal data we hold on your account at any time. Submit through Account — Privacy — Submit Request and we will respond within the timeframe local rules require.

POLICY CONTACT PATHS

Reach Us on Legal or Account Policy Questions

If something in our terms is unclear — your data rights, account restrictions, payment disputes involving PayPal or Venmo, or a request to close your account — our team handles those through the channels below. Response times depend on request type; account-restriction reviews take longer than general questions.

Live Chat Open the chat icon from your account dashboard. Direct it to 'Legal or Policy' so the right team sees it first. Available during platform operating hours.
Email Support Send policy or data requests to our support address shown in your account settings under Help. Include your account ID so we can locate your record without delay.
Account Settings Path For data access or deletion requests, go to Account — Privacy — Submit Request. This creates a logged ticket we're required to respond to within the timeframe state rules specify.

Common Questions About Our Terms and Policies

These are the questions we hear most from account holders about how our legal terms work in practice — eligibility, data rights, account closure, and what happens when state rules change for your area.

Availability depends entirely on your state's laws for online sports betting and casino wagering. Check your state's current regulations before opening or funding an account — we do not operate where it is not permitted.

If regulatory changes affect eligibility in your state, we will notify you at your registered email. Unsettled funds are reviewed under our retention policy; we aim to return eligible balances via your original payment method, such as PayPal or Venmo.

Go to Account — Privacy — Submit Request. Name the request type as 'Data Access.' We log every request and respond within the timeframe your state's applicable privacy rules specify.

Yes, through the same Privacy path in your account settings. Some data must be retained for legal and regulatory reasons even after deletion — we will tell you exactly what we are required to keep and for how long.

Disputes with PayPal or Venmo are handled separately under each provider's own policies. Contact us through live chat first so we can confirm the transaction details on our end before you escalate with the payment provider.

We email your registered address before any material change takes effect. You can always request the current version of any policy document by contacting support through live chat or the email address in your account settings.
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Legal

Service availability depends on eligible states and local law. US online casino and sportsbook access is licensed state by state, so check your state's rules before opening an account. 21+ where applicable.

Access may be available only in states where local law permits.